IT Outsourcing Malaysia
Running an in-house IT department can be expensive, time-consuming, and challenging to scale.
That’s where ELANTECH’S IT Outsourcing Malaysia service comes in by providing cost-effective, secure, and fully managed IT solutions for businesses of all sizes. With over 8 years of experience and a team of certified engineers, we help companies improve efficiency, reduce downtime, and focus on their core business.
Why Choose Our IT Outsourcing in Malaysia
- Proven experience: 8+ years serving Malaysian SMEs and enterprises.
- Certified expertise: Microsoft 365, Fortinet, Cisco, Sophos & many others.
- 24/7 availability: Round-the-clock helpdesk with on-site escalation.
- Cost savings: Lower your IT overhead without sacrificing quality.
- Proactive monitoring: Identify and fix issues before they impact users.
- PDPA-aligned processes: Data handling aligned to Malaysia’s PDPA best practices.
Benefits of outsourced IT support for your business
Many businesses turn to IT outsourcing for good reason. With expert teams on standby to handle emergencies, IT outsourcing not only ensures peace of mind but also delivers a wide range of proven business benefits
Lower operating costs
No in-house IT headcount, training, or benefits burden.
Access to deep expertise
A full bench of certified engineers across networking, server troubleshoot, security, and end-user support.
Faster resolution times
Mature processes and SLAs shorten mean time to resolution.
Enhanced Cyber Security
Enterprise-grade stack (firewalls, EDR, patching, backups) implemented consistently.
Predictable budgeting
Fixed monthly fees with transparent scope and add-ons.
Business continuity
Proven backup, DR, and incident response processes.
You don't have to be a tech expert to run a business
Let us take care of your IT so you can put more time into the growth of your business
Our IT Outsourcing Support Process
Years in IT support outsourcing allowed us to keep the journey simple and transparent so you know exactly what comes next.
Discovery & Needs Assessment
Understand business goals, risks, SLAs, compliance and existing stack.
Tailored Proposal & Scope
Clear deliverables, response times, onboarding plan, and pricing.
Onboarding & Hardening
Deploy RMM, EDR, backup agents, SSO/MFA, and baseline configurations.
Run & Operate
Unlimited remote support, on-site escalations, proactive patching and monitoring.
Reporting & Reviews
Monthly reports, quarterly business reviews (QBRs), roadmap and cost optimization.
Continuous Improvement
Iterate on security posture, user experience, and automation opportunities.
Comprehensive IT Outsourcing Services
Choose a fully managed package or a co-managed model that augments your in-house IT team.
Core services include:
Fully Managed IT Outsourcing
We take full ownership of your IT operations, from helpdesk to infrastructure under clear SLAs. Expect consistent patching, asset governance, and predictable monthly billing.
Co-Managed IT Services
Keep strategy in-house while we deliver scale and coverage for tickets, projects, and after-hours.
Remote & Onsite IT Support
Fast remote resolution with guaranteed on-site escalation windows for hardware or complex issues.
Cybersecurity & Data Protection
Layered defenses: NGFW, EDR, email security, DLP, privileged access, security awareness training, and incident response.
Cloud Hosting & Migration
Plan and migrate workloads to Microsoft 365, Azure, or private cloud with minimal downtime and strong governance.
IT Infrastructure Management
Lifecycle management for servers, switches, WiFi, firewalls, and storage; capacity planning and performance tuning.
Proactive Monitoring & Patching
24/7 monitoring, automated patching, and alert triage reduce incidents and business disruption.
Backup & Disaster Recovery
Policy-driven backups, immutable storage, and tested recovery runbooks using Acronis, Veeam, Synology.
Software Licensing & Compliance
Right-size your licensing, maintain compliance, and avoid overspend with ongoing audits.
Ready to Outsource IT with Confidence?
Let ELANTECH reduce your costs, improve reliability, and strengthen security while your team
stays focused on growth.
Certified And Partnered With Industry Leaders
Our team of skilled and approachable IT experts is fully certified in the latest technologies, so you can always count on receiving top-notch service and support.
Frequently Asked Questions
What’s the difference between fully managed and co-managed IT?
Fully managed replaces in-house IT while co-managed augments your team with coverage and expertise.
How fast is your response time?
Tickets triaged within 15 minutes during business hours; critical incidents escalated immediately with on-site options.
Do you provide onsite service?
Yes! We offer onsite services for offices to ensure minimal downtime for your business.
How much does outsourced IT support cost?
Costs vary depending on factors such as business size, complexity of IT needs, and service-level requirements. At Elantech, we provide transparent pricing and customizable contracts to suit your organisation’s needs. Contact us for an accurate quote.