IT Support Kuala Lumpur (KL)
Looking for professional IT Support in Kuala Lumpur (KL)? We offers reliable managed IT support, cloud solutions, cybersecurity & 24/7 support tailored to your business.
Real Feedback from Our IT Support Clients in KL
Trusted IT Support for Businesses in Kuala Lumpur (KL)
As a leading provider of IT support in Kuala Lumpur, Elantech delivers a full range of managed IT services tailored for businesses operating in the city and greater Klang Valley. We understand that downtime costs money, and security threats are evolving daily. That’s why we deliver proactive, 24/7 managed IT support with guaranteed service levels to businesses across Malaysia.
Whether you’re an SME, a growing enterprise, or part of a regulated industry, our experienced team ensures your technology runs smoothly, securely, and efficiently.
Managed IT Support Features
Our managed IT support in KL services are designed to proactively manage, maintain, and support your entire IT infrastructure for a fixed monthly fee
From daily task troubleshooting to complex technical issues, we offer fully managed IT support services with clear Service Level Agreements (SLAs). We’ll take complete responsibility of your technology environment, offering a reliable and comprehensive level of support that includes:
Remote Helpdesk Support
Expert assistance via telephone, email & remote.
Dedicated Account Management
Service Delivery Management
A dedicated account manager will work closely with you, offering regular strategic reviews to align IT with your business goals.
24/7 Infrastructure Monitoring & Management
Schedule Preventative Maintenance
Windows OS Updates & Patch Management
Stay secure and compliant with our automated patching and system updates, minimizing vulnerabilities.
Third-Party Vendor Management
Asset Management
Real-Time Dashboard Reporting
Onsite Support
24/7 Emergency Support Availability
Exclusive Newsletters
Why Work With ELANTECH for Your IT Support Needs?
Exceptional Customer Service
We pride ourselves on delivering fast, friendly, and expert IT support. Our skilled engineers aim for first-touch resolution, so your issues are addressed quickly without unnecessary delays.
Strategic Account Management
We go beyond technical fixes, our dedicated account managers conduct regular reviews, plan strategic roadmaps, and ensure your IT aligns with your business goals for long-term growth.
Tailored IT Support for Every Business
Whether you're a growing SME or an internal IT team needing extra hands, we customise our IT support packages to suit your needs — with flexibility, scalability, and reliability built-in.
Industry-Leading Tools & Systems
We use best-in-class ITSM and RMM tools, working in line with ITIL standards to provide real-time monitoring, remote support, and a seamless IT service experience.
End-to-End IT Solutions
From onboarding to optimisation, we offer comprehensive IT solutions that improve efficiency, reduce downtime, and support your business success across the entire IT infrastructure.
Cross-Platform Expertise
We supports both Windows and Mac environments, offering complete peace of mind no matter your setup. Our certified engineers ensure your systems run smoothly and stay protected.
Our Approach to
Small Business IT Support in KL
We believe that IT support for small businesses in Kuala Lumpur should go beyond just fixing problems, it’s about empowering your business to grow, stay secure, and operate without disruption.
We work closely with small businesses across Kuala Lumpur, providing tailored IT support that aligns with your goals, budget, and day-to-day operations. Whether you’re a startup, an established SME, or scaling fast, we design solutions that fit without unnecessary complexity or hidden costs.
IT Support That Drives Business, Not Just Resolves Issues
Small businesses in Kuala Lumpur often struggle with reactive support. With our strategic IT services, we reduce downtime, boost performance, and scale with your company and enabling growth through the smart use of technology.
Every business is different, we don’t offer one-size-fits-all solutions. Instead, we take time to understand your business and provide comprehensive IT support plan for your small business that adds real value.
Switching IT Support Providers in KL? We Make It Easy.
Stuck with slow response times or outdated solutions?
Worried about switching IT providers? You’re not alone. Many businesses hesitate to make the move because they fear the disruption it might cause. But staying with an underperforming IT support partner can hold your business back.
We’ve simplified the process of switching to a new IT support provider. Our onboarding is fast, structured, and secure, so you can move forward confidently with a reliable tech partner by your side.
- Stress-Free Onboarding
- Seamless migration
- No hidden fees
- Better 24/7 local Support, From Day One
All-In-One IT Support For Your Needs
managed it service
Elevate your business with expert IT solutions, including consulting, cybersecurity, helpdesk support, procurement, and tailored managed IT service plans.
it support
We provide top-tier IT support, assisting with security breaches, disaster recovery, data backup, and more—ensuring quick solutions to IT issues as they arise.
cyber security
Protect your business from evolving cyber threats with advanced security solutions. We safeguard your data, systems, and reputation with proactive monitoring and risk mitigation.
outsource it services
Free up your time and eliminate tech headaches by outsourcing your IT. With decade of experience, we provide expert support as a standalone IT team or alongside your internal staff.
IT consulting services
Our experts provide cutting-edge IT solutions, optimizing processes and guiding strategic decisions to keep your business ahead of the competition.
on-site it services
Get fast, reliable onsite IT support for hardware troubleshooting, network setup, and system maintenance, ensuring minimal downtime and seamless business operations.
Backup & Disaster Recovery
Protect your critical data with secure backups and fast recovery solutions, ensuring business continuity with offsite storage and system restoration.
Microsoft 365 Consulting
Optimize Microsoft 365 with expert consulting, including SharePoint & OneDrive setup, Teams, Copilot, data protection, backup & recovery, security, and compliance solutions.
Email Migration
Seamlessly migrate from Google Workspace or other platforms to Microsoft 365. Our experts handle SharePoint, Exchange, and full IT migrations, ensuring a smooth transition with minimal disruption.
remote it services
Ensure seamless IT support for your team, whether in-office or remote. We quickly resolve network issues with efficient remote assistance.
managed Cloud Services
Optimize your cloud environment with secure, scalable, and efficient solutions. We manage cloud storage, computing, and security, ensuring seamless business operations.
it structured cabling
We design and install high-performance cabling solutions, including Cat6, Cat6a, Cat7, multimode fiber, and ELV cables, ensuring reliable and future-proof network connectivity.
Certified And Partnered With Industry Leaders
Our friendly IT support team is certified and trained in the latest technologies, ensuring you always get expert guidance and top-tier service.
Frequently Asked Questions
How do I know if my business needs managed IT services or just basic IT support?
If your business lacks an internal IT department or wants a fully outsourced solution, Managed IT Services are ideal because it will cover everything from computer maintenance to cybersecurity. If you already have an IT team but need extra help or expertise, co-managed IT support may be the better fit. We offer a free consultation to help you decide.
How much does IT support cost in Malaysia?
IT support pricing varies based on the number of devices, service level, and complexity. In Malaysia, it typically starts from RM50–RM150 per user per month. For businesses with more advanced requirements like 24/7 support or enhanced cybersecurity, prices may vary. We offer custom plans, so you only pay for what your business truly needs.
Do you provide on-site IT support?
Yes, we do. Our engineers are based in Kuala Lumpur (KL) and surrounding areas and can provide on-site visits when remote troubleshooting isn’t enough, or when you need hardware setup, maintenance, or urgent physical support.
Can I get a quote for IT support services?
Absolutely. Just fill out our Contact Form or WhatsApp us directly with your company details and any specific needs. Our team will get in touch promptly to provide a customized quotation with no hidden fees.
Do you offer after-hours or 24/7 IT support?
By default, our support covers Monday to Friday, 9:00 AM – 6:00 PM. However, we do offer extended support hours and full 24/7 plans upon request. Ideal for businesses that run beyond standard working hours or require continuous uptime.
Are you certified or partnered with any major tech providers?
Yes, we are experienced with and support products from Microsoft 365, DELL Technology, Google Workspace, Fortinet, Synology, Logitech, and more. Our technicians are trained and certified to work with a wide range of IT environments, ensuring quality and reliability
What industries do you support?
We specialize in providing IT support for law firms, engineering companies, logistics companies, SMEs, and professional service providers. Whether you’re a 5-person startup or a growing enterprise, we tailor our solutions to fit your specific industry needs.
What if I already have someone handling my IT?
That’s perfectly fine! We can work alongside your existing IT personnel to handle specific areas such as network monitoring, backups, cybersecurity, or large-scale projects. This is known as co-managed IT support, and it helps you scale faster without hiring full-time staff.
How fast is your response time for IT support requests?
We aim to respond within 1 hour during business hours. For urgent cases, our team will escalate and prioritize based on severity. With our SLA-backed contracts, you’ll always know what to expect, no guessing and no delays.
What if my business expands, can your support scale with us?
Absolutely. Our IT support plans are built to scale with your business growth. Whether you’re adding 2 new staff or opening a new branch, we can upgrade your plan, deploy new hardware, and ensure your IT infrastructure supports your expansion.
Do you help with hardware and software procurement?
Yes, we do. As part of our managed services, we help clients source, configure, and install hardware and software which including laptops, network equipment, servers, firewalls, Microsoft 365, and antivirus solutions. We only recommend trusted brands we use and tested ourselves.
Can you help with cybersecurity protection and compliance?
Yes. Our IT services include endpoint protection, firewall setup, anti-virus, email security, and backup solutions. We also help with compliance practices like data protection policies, password management, and cybersecurity awareness training for staff.
What happens if my internet or network goes down?
If you’re on a managed plan, our monitoring tools will detect issues early. We’ll remotely diagnose and fix it, or dispatch a technician if needed. We also offer failover solutions and network redundancy planning to minimize downtime.
Can you support remote and hybrid teams?
Yes. We can set up secure remote access, VPNs, cloud storage, Microsoft 365/Google Workspace, and collaboration tools so your team can work safely from anywhere. We also help with device policies for remote workers.
Is there a contract or can I go month-to-month?
We offer both options. Most clients prefer annual contracts for better value and SLA coverage, but month-to-month support plans are available for short-term projects or companies trying us out. We’re confident you’ll want to stay.
Arrange a FREE IT Audit
Or contact us to discuss your needs further by calling 014-9321770 to speak to an IT specialist.